Privacy Policy

Who we are

Our website address is: https://pointoutpolewear.com.

 

This Online Privacy Policy (“Policy”) explains what personal information is collected through our website and online services, how that information is used, to whom it’s disclosed, and how it’s safeguarded. Unless indicated otherwise, this Policy applies only to personal information collected through our website. By “personal information” we mean information that relates to you, an individual user of our Services, including information that can be used directly to identify you (including name, home address, and email address), as well as other information (like tastes and preferences) when coupled with your identifying information. We refer to PointOut Polewear as “we,” “us,” or “our” throughout this Policy.

What personal data we collect and why we collect it

1. Information You Actively Provide through our e-shop

You actively provide personal information when you visit our e-shop to do all the things typically associated with online orders. Examples of the personal information we collect include name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, sizing information and any other information you choose to provide.  You know what information you directly provide, because you are affirmatively and actively submitting the information.

We may also collect information that you provide on our e-shop about people you know. For example, we collect your gift recipient’s contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.

2. Information Your Devices Provide Automatically

A. LOCATION INFORMATION

You may provide information about your location when you access our e-shop. 

B. NAVIGATIONAL INFORMATION

When you access our e-shop, your computer, phone, or other device provides navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.

C. DEVICE INFORMATION

You also provide information about the computer or mobile device used to access our e-shop, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices,  and website behaviour.

D. COOKIES

To better understand how you interact with our e-shop, we may collect information using cookie and similar technologies. We deliver a customised experience and do not currently respond to “Do Not Track” signals of web browsers.

A cookie is a small amount of data that’s stored by your browser on your device. It’s used to do things like see how you navigate our Services, what you click on, remember you and your online purchases when you return, and recognise you and show a special deal for you, when you redeem one of our offers from a third party’s site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and both your online and offline (e.g., in-store) interactions and purchase history.

Cookies and similar technologies also allow us to associate your online navigational information, or purchases and interactions (both online and offline), with any personal information you provide (such as name, address, phone number, survey responses, and email address). We’ll associate this information to deliver products and services to you, to improve our business, to transact business, and to market our products and services on this and other online services, and through a variety of media like email, mobile advertising, and direct mail. As an example, we may use cookies to keep track of what you put into your shopping bag. That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned cart. We can also use this technology to determine whether you’d be interested in participating in special events, given your preferences. The end result is a more personalised experience that’s tailored to your needs and tastes.

For information about your options with respect to cookies, see What choices do you have over how your information is used? below.

3. Purposes of Information Collection

  1. We use personal information about you, which is collected through the e-shop to:

    • process your online orders
    • open an online account at your request
    • personalise your online experience with content and offers that are tailored to your interests
    • provide customer service, whether it’s responding to a request or following up on an order
    • include you in surveys and contests
    • enable you to post your content, such as comments, images or videos
    • facilitate networks of online social activity centered around our products and services
    • improve our Services, the manner in which offers are made on our Services, the purchase decisions of our visitors, and the interactions visitors have with our Services
    • improve your experience with our Services: for example through faster, better, smarter, and more customized online interactions

How do our Services interact with third-party services and content?

We link to third-party sites and services, or otherwise display third-party content through our Services. We do this for your convenience. We don’t endorse or generally have any affiliation with these third parties.

Here are examples of the types of third-party content and services available through or via our Services:

1. INTERACTIVE MAPS

We may facilitate easy access to the online maps of content providers like Google. There you can get quick location, driving, and contact information for our stores.

2. SOCIAL NETWORKING AND OTHER THIRD-PARTY SITES AND SERVICES

We may at times facilitate easy access to third-party sites and online services, like social networks and other services that host user-generated content. This may include easy click-through access, the ability for you to share content on third-party services, or even “single sign-on” to these services. The third-party’s privacy policy applies to any information or content you provide through these services.

What choices do you have over how your information is used?

1. EMAIL

You may remove yourself from our email list by following the removal instructions located at the bottom of each commercial email or by completing the removal from email form. If you have joined PointOut, you may receive PointOut news email. If at any time you’d like to stop future delivery of  email offers, simply follow the removal instructions located at the bottom of each PointOut message. Opting out of any of these emails will not stop operational or transactional messages such as password-reset or account related information from the brand or line of business in question.

2. LOCATION INFORMATION

You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by revoking permission for our mobile apps to access your location information.

3.  COOKIES 

Your browser may offer the ability to block or delete cookies from your device. Simply follow your browser’s instructions on how to block and clear cookies.

How do you update your personal information?

We need your help to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information, and other account information, by logging onto our e-shop (e.g., Your Account on the PointOut Polewear website).

How do we secure your information on our Services?

We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful destruction, loss, alteration, access, disclosure or use. While we implement the above security measures on our site, you should be aware that 100% security is never possible.

Children’s Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens’ Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

 

Who should you contact with questions or concerns?

If you have general questions about our Policy, please feel free to contact us by clicking on this link or by letter or email at:

Privacy Enquiry

https://www.pointoutpolewear.com

info@pointoutpolewear.com 

 

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