FAQ

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On completing your order, you are given the following choices to make your payment:

• Paypal: At PointOut Polewear you have the choice to make you payment using PayPal™.  By choosing this payment method, you are automatically transfered to the completely secure SSL environment of PayPal ™ website, where you can complete the payment using your credit card without dangers and risks. The PayPal ™ enables you to do the transaction, even if you have no personal account there.

• Payment by Credit Card through Viva Payments: If you want your payment to be made by credit card, you must fill in the “Payment Details”all the necessary details of the card holder. If there are no correct date entered, the transaction will be canceled. The shipping address can remain the same or enter a different one. The on-line payment by credit card is processed via the secure system “Secure Socket Layer” which ensures the encoding (encrypting) of your banking information when transmitted to the web. All the payments made at pointoutpolewear.com are monitored and evaluated by the Viva Payments Services S.A. All transactions on our website are ensured by Viva Payments Services S.A. If Viva Payments estimates that there is a risk during your transaction and refuse to guarantee the security of it, we are able to refuse the processing of your order.

• Cash on delivery: If you are a Greek resident, you have the choice to pay for your order upon delivery.

You as the customer has the right to return an order any time within 14 business days, beginning the day after you received the products. We offer you refund on all purchases (the value of the apparel ordered) if returned in the condition in which they were sold within 14 days beginning on the day after you received the products. The refund is only offered if the products are not used and returned to us in their original condition.

If you decide to return the products, the products must not be used and must be handled with care while they are in your possession. The goods must be returned to us intact, undamaged, with their original packaging and as soon as reasonably possible. When trying on items of clothing, please ensure you handle the product with care. We can’t accept returns of items where these instructions have not been followed.

When returning products, you need to fill in the return form (included in the delivery package). With this form you will write your contact information and the way you wish to get the value of the apparel refunded. After we have received the products, we will refund the money back to you. Please note that we are not able to provide free return, so the customer is responsible for the fees of delivering the products to us.

To cancel an order, you must inform us in writing. If we have already delivered the products, you are in charge of the costs of returning the product.

In case of returning a product and ask for replacement, you will be charged the delivery cost of the replacement.

If you are interested in having PointOut Polewear apparel in your store, please send us your inquiry here and a member of our team will get back to you!